ISO 20000 Compliance for IT Service Teams
Show your service management system meets ISO 20000, with practices aligned to ITIL, without a separate tool. Set applicability, assess where you stand, link the evidence and run the audit on the same platform as your security and continuity work.
Cl. 8.2Service portfolioImplementedCl. 8.5Service design and transitionPartialCl. 8.7Service assurancePartialEverything IT Service Management Needs, on One Core
Applicability
Decide which clauses apply, with a reason for each.
Gap Assessment
Score every clause and turn gaps into corrective actions.
Evidence Reused
Evidence is linked once and reused across frameworks.
Audits
Compliance audits with findings and corrective actions.
Policies
Service management policies with tracked acknowledgement.
Risk Register
A ready-made service management risk register to start from.
From Set-Up to Proof in Four Steps
Load ISO 20000
Clauses load with their structure.
Set Scope
Decide which clauses apply and why.
Assess
Score each clause and assign corrective actions.
Audit
Run compliance audits from the same evidence.
IT Service Management as Your Team Sees It
Every screen is role-based. Focal points see their tasks, managers see the whole picture.
| Ref | Item | Owner | Status |
|---|---|---|---|
Cl. 8.2 | Service portfolio | Owner 1 | Implemented |
Cl. 8.5 | Service design and transition | Owner 2 | Partial |
Cl. 8.7 | Service assurance | Owner 3 | Partial |
One Piece of Work, Credited Everywhere
IT Service Management runs on the frameworks marked Included. Its records are also mapped to the related standards marked Mapped, so one piece of work counts toward your integrated management system.
Describe It Once. Arbor AI Fills in the Rest.
Arbor AI drafts records, suggests controls and evidence, and maps them to your frameworks. You review and approve every suggestion.
Try Arbor AI for IT Service ManagementShaped Around How You Work
Your fields, your workflows, your risk matrix and your organisation structure.
Frequently Asked Questions
Does This Replace Our Service Desk Tool?
No. Arbor manages compliance with ISO 20000, alongside the tools your service teams already use.
Can Evidence Be Shared with ISO 27001?
Yes. Evidence is uploaded once and linked wherever it applies.
Is There a Starting Risk Register?
Yes. A ready-made service management risk register is included.
Works Even Better Together
ISMSInformation Security
Run ISO 27001, ISO 27017 and UAE IA from one set of controls.
BCMSBusiness Continuity
Profile your departments, run the business impact analysis, build recovery plans and test them.
QMSQuality Management
Run your quality management system against ISO 9001 without a separate tool.
See Arbor GRC with Your Own Frameworks
Bring your current risk register. We can import it from Excel during the demo, so you see your own risks in Arbor, not ours.